Return and Exchanges | Guadalupe Gifts


At Guadalupe Gifts, we want you to be confident in every purchase. Because many of our items are handcrafted or made from precious metals, our return policy is designed to protect both our customers and the integrity of our products.

Please review the policy below before initiating a return request.

Return Eligibility

Guadalupe Gifts accepts returns on eligible items within 15 days of the confirmed delivery date (based on carrier tracking).

To qualify for a return:

  • Items must be unworn and unused

  • All tags must remain attached

  • The item must be returned in its original packaging

  • The item must show no visible signs of wear, damage, or alteration

All returns must receive Return Authorization (RA) before being shipped back.

Returns sent without an approved RA number are considered unauthorized returns and will be refused at delivery.

Approved returns are issued as store credit only.

A 25% restocking fee will be deducted from the merchandise value before the credit is issued.

Original shipping, insurance, and payment processing costs are non-refundable.

Store credit does not expire and may be applied toward any future purchase.

Final Sale Items

Certain items cannot be returned due to their nature, customization, or associated handling and insurance costs.

The following items are final sale and not eligible for return or exchange:

  • Solid gold jewelry — including necklaces, medals, rings, and bracelets

  • Catholic artwork — including Certified Basilica Art pieces

  • Home décor — statues, figurines, and wall art

  • Sale and clearance items

  • Personalized or engraved items

  • Custom or made-to-order pieces

  • International orders shipped outside the contiguous United States

Due to the value of precious metals, insurance requirements, and payment processing costs, all solid gold jewelry is a final sale.

Important Size Notice for Jewelry

Many devotional medals and scapular pieces are intentionally crafted in traditional, delicate proportions.

Product pages include exact millimeter measurements, photos, and videos to help illustrate the scale of each piece. Please review these measurements carefully before purchasing.

If you have questions about size or scale, we are happy to provide additional photos or videos before you place your order.

How to Start a Return

Step 1 — Contact Us

Email info@guadalupegifts.com with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Do not ship your item until you receive a Return Authorization (RA).

Step 2 — Receive Your Return Authorization

If your return request is approved, you will receive a Return Authorization (RA) number along with return instructions.

Return shipping is the customer's responsibility.

Guadalupe Gifts does not provide prepaid return labels.

For your protection, we strongly recommend using a trackable and insured shipping method.

Guadalupe Gifts is not responsible for lost or damaged return shipments.

Step 3 — Ship Your Return

Package the item securely in its original packaging, include your invoice, and clearly write your RA number on the outside of the package.

The return address will be provided when your RA is approved.

Step 4 — Inspection & Processing

Once the return is received, it will be inspected.

If the item meets return requirements:

  • The 25% restocking fee will be applied

  • Store credit will be issued for the remaining merchandise value

Please allow up to 10 business days for return processing after delivery.

Returns that show signs of wear, damage, or missing packaging may be refused and returned to the sender.

Damaged, Defective, or Incorrect Items

We inspect every order before shipment.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Email info@guadalupegifts.com with:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging

  • A brief description of the issue

Claims submitted without photo documentation or after the 48-hour window may not be accepted.

If the claim is approved, we will resolve the issue at no cost to you.

Jewelry Care Notice

Our jewelry is crafted from genuine precious metals, including Sterling Silver 925, 18K solid gold, and gold-plated finishes.

Natural tarnish, patina, or discoloration can occur over time due to exposure to air, moisture, skin chemistry, and environmental factors.

This is a natural characteristic of precious metals and not a manufacturing defect.

Proper care can prevent tarnish and restore shine.

To protect your jewelry:

  • Store in the original box or anti-tarnish pouch

  • Apply perfume and lotion before wearing jewelry

  • Remove jewelry before showering, swimming, or exercising

  • Wipe gently with a soft cloth after wear

If you have questions about caring for a specific item, please contact us.

Wholesale Accounts — Claims Policy

All wholesale sales are final.

Claims for damaged or missing items must be submitted within 14 calendar days of delivery.

To submit a claim, email info@guadalupegifts.com with:

  • Order number and account name

  • List of affected items with SKUs and quantities

  • Clear photos of the items and packaging

  • Copy of the packing slip or invoice

Claims submitted more than 14 days late may not be accepted.

Claims are evaluated on a case-by-case basis and may be resolved through replacement, credit, or another appropriate remedy.

Questions Before Ordering?

If you have questions about size, materials, or details before purchasing, we are happy to help.

📞 Phone: 888-324-8402
📧 Email: info@guadalupegifts.com
💬 WhatsApp available
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