Return & Exchange Policy

At Guadalupe Gifts, we want you to feel confident and cared for with every purchase. Many of our items are devotional, handcrafted, imported, made with precious metals, or produced in collaboration with specialized artisans. Because of this, our return and exchange policy is designed to be fair to our customers while also protecting the integrity, value, and special nature of our products.

If you have any questions about size, materials, measurements, jewelry care, production time, shipping, or return eligibility before placing your order, please get in touch with us. We are happy to help with additional photos, videos, or clarification whenever possible.

Guadalupe Gifts® is a trademark of Guadalupe Gifts and is the subject of an active U.S. trademark application.

By completing your purchase, you acknowledge and agree to the return, exchange, store credit, restocking fee, refund, shipping, delivery, address accuracy, jewelry care, production, customs, carrier delay, return shipping label, and final sale policies listed on this website.

Policy Summary

Policy Area	Summary
Return Window	Eligible return requests must be made within 15 calendar days of the confirmed delivery date.
Exchange Window	Eligible exchange requests must be made within 15 calendar days of the confirmed delivery date and must be approved in writing before the item is shipped back.
Refund Option	Approved eligible returns may be refunded to the original payment method, less a 20% restocking fee and any applicable return shipping label cost.
Store Credit Option	Approved eligible returns may be issued as store credit with no restocking fee. Any applicable return shipping label cost may still be deducted unless waived by Guadalupe Gifts in writing.
Exchanges	Eligible items may be exchanged if unworn, unused, undamaged, unaltered, and returned with all original packaging, tags, certificates, gift boxes, pouches, cards, and components.
Jewelry Care	Product care instructions listed on product pages, packaging, care cards, or customer communications are part of the care guidelines for each item.
Wear & Plating	Tarnish, oxidation, fading, discoloration, scratches, plating wear, or damage caused by use, moisture, chemicals, perfume, lotion, sweat, friction, sleeping, showering, swimming, exercise, or improper storage are not considered manufacturing defects.
Return Shipping Labels	For approved standard eligible returns or exchanges, Guadalupe Gifts may provide a prepaid return shipping label for customer convenience. The cost of the label may be deducted from the refund, store credit, or exchange balance unless waived as a courtesy in writing.
Customer-Arranged Return Shipping	Customers may also use their own insured, trackable shipping method, provided Guadalupe Gifts approves it.
High-Value / Special Items	High-value, delicate, solid-gold, custom, made-to-order, special-order, Certified Basilica Art, Catholic artwork, home décor, international, and final-sale items do not qualify for automatic prepaid return labels.
Item Condition	Items must be unworn, unused, unaltered, and returned with all original packaging, tags, certificates, gift boxes, pouches, cards, and components.
Final Sale Items	Final sale items cannot be canceled, returned, refunded, exchanged, or issued store credit unless required by law or approved by Guadalupe Gifts in writing as a courtesy exception.
Final Sale Categories	Made-to-order, custom, special-order, solid-gold, Catholic artwork, Certified Basilica Art, home décor, international orders, clearance, and marked final-sale items are final sale.
Damaged, Defective, or Incorrect Items	Claims must be reported within 5 calendar days of confirmed delivery with photos of the item and packaging.
Holiday Gift Return Extension	Eligible standard items purchased between November 1 and December 24 may be returned for store credit until January 15, subject to all return conditions. Final sale items remain excluded.
Gift Returns	Eligible gifts may be returned for store credit, subject to our standard return conditions. Final sale items remain excluded.
Address Accuracy	Customers are responsible for entering a complete, accurate, and deliverable shipping address at checkout.
Carrier, Customs, or Weather Delays	Delays outside our control do not cancel an order and do not automatically qualify the order for refund, cancellation, chargeback, or free replacement.

Return Eligibility

Guadalupe Gifts accepts returns on eligible items within 15 calendar days of the confirmed delivery date based on carrier tracking.

To qualify for a return:

Items must be unworn and unused.
All tags must remain attached.
The item must be returned in its original packaging.
The item must show no visible signs of wear, damage, alteration, misuse, or exposure to moisture, perfume, lotions, chemicals, or improper care.
All components, certificates, gift boxes, pouches, cards, and packaging included with the original order must be returned.

All returns require an approved Return Authorization (RA) before being shipped back. Returns shipped without an approved Return Authorization may be refused and returned to the sender.

Refund or Store Credit Options

For approved, eligible returns, customers may choose one of the following options:

Refund to the original payment method: A 20% restocking fee will be deducted from the eligible merchandise value before the refund is issued. If Guadalupe Gifts provides a prepaid return shipping label, the cost of the label may also be deducted from the refund.
Store credit: No restocking fee will be deducted. Store credit does not expire and may be applied toward any future purchase at Guadalupe Gifts. If Guadalupe Gifts provides a prepaid return shipping label, the cost of the label may be deducted from the store credit unless waived by Guadalupe Gifts as a courtesy in writing.

Original shipping costs, insurance charges, customs fees, duties, taxes, and any non-recoverable payment processing costs are non-refundable.

The 20% restocking fee for refunds to the original payment method helps cover inspection, handling, repackaging, administrative, payment processing, and inventory-related costs associated with eligible returns.

Exchange Eligibility

Guadalupe Gifts may consider exchanges on eligible items within 15 calendar days of the confirmed delivery date based on carrier tracking.

To qualify for an exchange:

The item must be eligible for exchange under this policy.
The item must be unworn, unused, undamaged, unaltered, and in original condition.
All tags must remain attached.
All original packaging, certificates, gift boxes, pouches, cards, and components must be included.
The exchange must be approved in writing by Guadalupe Gifts before the item is shipped back.

Exchanges are subject to product availability. If the requested exchange item is unavailable, Guadalupe Gifts may offer store credit, a refund according to this policy, or another appropriate resolution at its discretion.

If an exchange is approved, the customer is responsible for any price difference, return shipping cost, new outbound shipping cost, applicable return shipping label cost, taxes, fees, or any additional amount required to complete the exchange.

Guadalupe Gifts may provide a prepaid return shipping label for customer convenience for approved standard-eligible exchanges. If a prepaid label is provided, the cost of the label may be charged to the customer, deducted from any applicable store credit, or added to the exchange balance unless waived by Guadalupe Gifts as a courtesy in writing.

Final sale items, including solid gold jewelry, made-to-order items, custom items, special orders, Catholic artwork, Certified Basilica Art, home décor, international orders, clearance items, and items marked final sale, are not eligible for exchanges unless required by law or approved by Guadalupe Gifts in writing as a courtesy exception.

Jewelry Care, Wear & Exchanges

Our jewelry is made with genuine materials, including Sterling Silver 925, gold-filled, gold vermeil, gold-plated finishes, and solid gold, depending on the specific product purchased.

Each type of jewelry requires proper care to preserve its beauty, finish, and devotional character. Product care instructions may be provided on product pages, packaging, care cards, inserts, or customer communications. These care instructions are part of the care guidelines for each item.

Failure to follow product care instructions, including those listed on the product page, may affect eligibility for a return, exchange, refund, replacement, or store credit.

Gold-plated and gold vermeil jewelry have a layer of gold over a base metal. With normal use, this layer may naturally wear over time, especially when exposed to moisture, perfumes, lotions, cosmetics, sweat, chlorine, salt water, chemicals, friction, sleeping, showering, swimming, exercising, cleaning products, or improper storage.

Sterling silver may naturally tarnish or oxidize over time due to exposure to air, moisture, skin chemistry, perfumes, lotions, cosmetics, soaps, chemicals, or environmental conditions. This is a normal characteristic of sterling silver and is not considered a manufacturing defect.

Gold-filled jewelry is more durable than standard gold-plated jewelry, but it still requires proper care. Exposure to moisture, chemicals, sweat, friction, cosmetics, perfumes, lotions, chlorine, salt water, or improper storage may affect the appearance and longevity of the piece.

Wear, fading, tarnish, oxidation, discoloration, plating wear, scratches, dents, broken chains, stretched bracelets, damaged clasps, missing stones, bent components, or changes caused by use, friction, impact, moisture, chemicals, improper storage, or failure to follow care instructions are not considered manufacturing defects and do not automatically qualify for a refund, exchange, replacement, or store credit.

Jewelry should be kept away from perfumes, lotions, cosmetics, soaps, water, sweat, chlorine, salt water, cleaning products, and chemicals. We recommend removing jewelry before sleeping, showering, swimming, exercising, cleaning, or applying perfume, lotion, cosmetics, or hair products.

Jewelry should be stored separately in a dry place, preferably in its original box, pouch, anti-tarnish pouch, or another protective storage option to help reduce friction, scratches, tarnish, oxidation, and moisture exposure.

If a customer contacts Guadalupe Gifts after wearing or using an item and the issue appears related to normal wear, plating wear, tarnish, oxidation, moisture exposure, chemical exposure, friction, impact, improper storage, or failure to follow care instructions, the item may not be eligible for return, exchange, refund, replacement, or store credit.

Standard Returns vs. Product Issues

A standard return includes returns based on personal preference, change of mind, size expectations, scale expectations, style preference, or a customer deciding that the item is not the right fit for their needs.

If the item was received as described, including the materials, measurements, photos, videos, product care instructions, and product details shown on the product page, the return will be treated as a standard eligible return. It will be subject to our regular return policy, including the refund or store credit options listed above, as well as any applicable return shipping label costs.

Product issues involving damage, defect, or an incorrect item must be reported within the time frame listed in the “Damaged, Defective, or Incorrect Items” section below.

Return Shipping Labels

For approved standard eligible returns or exchanges, Guadalupe Gifts may provide a prepaid return shipping label for customer convenience. A prepaid return shipping label is not automatic and must be approved in writing by Guadalupe Gifts.

If a prepaid return shipping label is provided, the cost of the label may be deducted from the customer’s refund, store credit, or exchange balance unless Guadalupe Gifts approves the label as a courtesy in writing.

If the customer chooses a refund to the original payment method, the refund will be reduced by the 20% restocking fee. It may also be reduced by the cost of any prepaid return shipping label provided by Guadalupe Gifts.

If the customer chooses store credit, no restocking fee will be deducted. However, the cost of any prepaid return shipping label may still be deducted from the store credit unless waived by Guadalupe Gifts in writing as a courtesy.

Customers may also use their own insured, trackable shipping method, provided Guadalupe Gifts approves it. For the customer’s protection, we strongly recommend using a shipping method that includes tracking, insurance, and delivery confirmation.

Guadalupe Gifts is not responsible for return shipments that are lost, stolen, delayed, damaged, insufficiently insured, improperly packaged, or shipped without following the approved return instructions.

High-Value, Delicate, Final Sale & Special Items

For high-value, delicate, custom, made-to-order, special-order, solid-gold, Certified Basilica Art, Catholic artwork, home décor, international orders, or other final-sale items, Guadalupe Gifts does not provide automatic prepaid return shipping labels.

These items are generally final sale and are not eligible for cancellation, return, refund, exchange, or store credit unless required by law or approved by Guadalupe Gifts in writing as a courtesy exception.

If Guadalupe Gifts approves a return or exchange exception for a high-value, delicate, custom, made-to-order, special-order, solid-gold, Certified Basilica Art, Catholic artwork, home décor, international, or final-sale item, the customer remains responsible for securely packaging the item and using an insured, trackable shipping method with adequate coverage for the full value of the item.

For these items, the customer remains responsible for the return shipment until the item is received by Guadalupe Gifts and inspected. Guadalupe Gifts is not responsible for loss, theft, carrier damage, insufficient insurance, improper packaging, or any issue that occurs during the return shipment.

Holiday Gift Return Extension

For the Christmas gift season, eligible standard items purchased between November 1 and December 24 may be returned for store credit until January 15, provided they meet all return conditions.

To qualify under the Holiday Gift Return Extension:

The item must be eligible for return under this policy.
The item must be unworn, unused, unaltered, and in original condition.
All original packaging, tags, certificates, gift boxes, pouches, cards, and components must be included.
The return must be approved through our Return Authorization process before being shipped back.

The Holiday Gift Return Extension applies only to store credit. Final sale items are excluded and remain final sale, including but not limited to solid gold jewelry, made-to-order items, custom items, special orders, Catholic artwork, Certified Basilica Art, home décor, international orders, clearance items, and items marked final sale.

If Guadalupe Gifts provides a prepaid return shipping label for a Holiday Gift Return, the cost of the label may be deducted from the store credit unless waived by Guadalupe Gifts as a courtesy in writing.

Gift Returns

Eligible gifts may be returned for store credit, subject to our standard return conditions and approval through our Return Authorization process.

Gift returns must be requested within 15 calendar days of the confirmed delivery date, unless the order qualifies under our Holiday Gift Return Extension.

Store credit for an eligible gift return may be issued to the original purchaser or, when appropriate, to the gift recipient. Final sale items are not eligible for gift returns, refunds, exchanges, or store credit.

If Guadalupe Gifts provides a prepaid return shipping label for an eligible gift return, the cost of the label may be deducted from the store credit unless waived by Guadalupe Gifts as a courtesy in writing.

Important Jewelry Size & Scale Notice

Many devotional medals, scapulars, rosaries, rings, bracelets, pendants, and religious jewelry pieces are intentionally crafted in traditional, delicate, or miniature proportions.

Product pages may include approximate millimeter measurements, photos, videos, descriptions, and other details to help illustrate scale and appearance.

Please review all measurements carefully before purchasing. Photos may appear larger or smaller depending on screen size, camera angle, zoom, lighting, cropping, or device settings.

Returns based on size preference, scale expectations, style preference, or a change of mind are treated as standard-eligible returns. They are subject to our regular return policy, including the refund or store credit options listed above, as well as any applicable return shipping label costs.

Size preference, scale expectations, normal variations, natural tarnish, oxidation, patina, plating wear, or a change of mind are not considered product defects.

If you have questions regarding size, weight, thickness, chain length, medal dimensions, ring fit, or scale, we are happy to provide additional photos, videos, or clarification before purchase.

Final Sale Items

Certain items are considered final sale due to their handcrafted nature, customization, production process, insurance requirements, precious metal value, discount structure, importing costs, or international handling costs.

The following items are final sale and are not eligible for cancellation, return, refund, exchange, or store credit unless required by law or approved by Guadalupe Gifts in writing as a courtesy exception:

Solid gold jewelry, including necklaces, medals, rings, bracelets, and pendants.
Catholic artwork, including Certified Basilica Art pieces.
Home décor items, including statues, figurines, framed pieces, and wall art.
Personalized or engraved items.
Sale or clearance merchandise.
Items marked “Final Sale” on the product page, cart, invoice, order confirmation, or promotional offer.
Special promotional items, limited-time offers, bundles, or heavily discounted merchandise.
International orders.
Custom-made or made-to-order items.
Special order products are sourced specifically for a customer.

Due to the fluctuating value of precious metals, artisan production costs, import expenses, insurance requirements, and payment processing fees, all solid-gold jewelry and made-to-order items are considered final sale.

Discounted, Promotional & Coupon Orders

Use of a standard courtesy or welcome discount code does not automatically make an item a final sale unless the item is otherwise identified as a final sale under this policy.

However, clearance items, heavily discounted items, promotional bundles, limited-time offers, and products clearly marked as “Final Sale” are not eligible for cancellation, return, refund, exchange, or store credit.

Discounted purchases that are eligible for return remain subject to all regular return conditions, including the refund or store credit options listed in this policy, as well as any applicable return shipping label costs.

If a refund is issued to the original payment method for an eligible discounted order, the refund will be based on the actual merchandise amount paid after discounts, less the applicable 20% restocking fee and any applicable return shipping label cost. Original shipping costs, insurance, taxes, duties, customs fees, and any non-recoverable payment processing costs are non-refundable.

If store credit is issued for an eligible discounted order, no restocking fee will be deducted. Store credit will be based on the actual merchandise amount paid after discounts, less any applicable return shipping label cost, unless waived by Guadalupe Gifts as a courtesy in writing. Original shipping costs, insurance, taxes, duties, customs fees, and any non-recoverable payment processing costs are non-refundable.

Made-to-Order, Custom & Special Order Items

Items identified on the product page as “Made-to-Order,” “Custom-Made,” “Special Order,” or products requiring production time are considered made-to-order items.

Because sourcing, production coordination, and material allocation begin shortly after an order is placed, made-to-order items cannot be canceled, modified, refunded, exchanged, or returned once production has begun, even if the item has not yet shipped.

These orders often require coordination with multiple third parties involved in the production and fulfillment process, including:

Artisans and silversmiths.
Gold jewelry makers and workshops.
Frame manufacturers and specialized studios.
International suppliers and logistics providers.
Customs authorities and international shipping carriers.

Once production begins, substantial costs are immediately incurred, including but not limited to:

Precious metals and raw materials.
Artisan and manufacturing labor.
Custom finishing and assembly.
Packaging and presentation materials.
Importing and international freight.
Customs duties and taxes.
Insurance and specialized shipping preparation.

Because these costs are committed specifically for each order, made-to-order and custom-produced items are non-refundable and non-cancelable.

Estimated timelines for made-to-order, custom, special order, Certified Basilica Art, imported artwork, and handcrafted items are provided in good faith. Delays caused by artisan production schedules, material availability, customs processing, carrier delays, weather events, storms, holidays, security inspections, labor interruptions, or other circumstances outside our control do not make the order eligible for cancellation, refund, return, exchange, chargeback, or free replacement.

For made-to-order, custom, special-order, Certified Basilica Art, imported artwork, and final-sale items, production or shipping delays caused by circumstances outside our control do not change the order’s final-sale status.

We encourage customers to carefully review all dimensions, materials, finishes, processing times, jewelry care instructions, and product details before placing an order.

If additional photos, videos, or clarification are needed before purchasing, we are happy to assist.

Certified Basilica Art & Imported Artwork

Certified Basilica Art pieces, imported Catholic artwork, custom frames, special-order artwork, and related devotional art pieces may require coordination with artisans, workshops, frame makers, international suppliers, customs authorities, freight providers, and specialized shipping carriers.

These pieces may involve production, finishing, packaging, crating, insurance, importing, customs clearance, and carrier handling before delivery is completed.

Estimated production, import, customs, and delivery timelines are provided in good faith but are not guarantees unless expressly stated in writing by Guadalupe Gifts.

Certified Basilica Art, imported artwork, custom frames, special-order artwork, and related Catholic artwork are final sale and are not eligible for cancellation, return, refund, exchange, or store credit unless required by law or approved by Guadalupe Gifts in writing as a courtesy exception.

Delays caused by artisan schedules, material availability, customs inspections, customs clearance, import processing, carrier handling, weather events, storms, natural disasters, holidays, labor interruptions, security inspections, or other logistics disruptions outside our control do not cancel the order and do not change the final sale status of the order.

Processing & Production Times

Many Guadalupe Gifts products are handcrafted, imported, or produced in collaboration with specialized workshops, artisans, and international suppliers.

Some items may require extended production, sourcing, importing, customs clearance, or processing time before shipment or delivery.

Estimated production, processing, and shipping timelines are provided on applicable product pages whenever possible. These timelines are estimates only and may be affected by artisan production schedules, material availability, customs clearance, carrier delays, holidays, weather events, storms, or international logistics conditions.

Production and delivery estimates are not guarantees unless specifically stated in writing by Guadalupe Gifts.

Customs, Carrier Delays & Events Outside Our Control

Some Guadalupe Gifts products, including made-to-order items, custom pieces, Certified Basilica Art, imported artwork, and handcrafted religious items, may require coordination with artisans, workshops, international suppliers, customs authorities, and shipping carriers.

Estimated production, processing, customs, and delivery timelines are provided in good faith but are not guarantees unless expressly stated in writing by Guadalupe Gifts.

Guadalupe Gifts is not responsible for delays caused by circumstances outside our control, including but not limited to artisan production schedules, material availability, customs inspections, customs clearance delays, import processing, carrier delays, weather events, storms, natural disasters, holidays, labor interruptions, security inspections, incorrect shipping information, failed delivery attempts, or other logistics disruptions.

Once an order has been shipped and transferred to the carrier, delivery timing is subject to the carrier’s operations and tracking updates. Guadalupe Gifts will assist customers when possible, but carrier, customs, or weather-related delays do not cancel the order and do not automatically qualify the order for a refund, cancellation, chargeback, or free replacement.

For made-to-order, custom, special-order, Certified Basilica Art, imported artwork, and final-sale items, production, customs, carrier, weather, or logistics delays caused by circumstances outside our control do not change the order’s final-sale status.

Natural Variations & Handcrafted Products

Many Guadalupe Gifts products are handcrafted, artisan-made, imported, or finished by hand.

Slight variations in color, texture, finish, patina, wood grain, dimensions, chain thickness, devotional imagery placement, medal details, frame details, leafing, carving, or natural materials may occur and are not considered defects.

These natural variations are part of the uniqueness and character of handcrafted religious items.

How to Start a Return or Exchange

Step 1 — Contact Us

Email info@guadalupegifts.com with:

Your order number.
The item or items you wish to return or exchange.
The reason for the return or exchange.
Photos of the item, if requested.

Do not ship your item until you receive an approved Return Authorization (RA).

Step 2 — Receive Your Return Authorization

If your return or exchange request is approved, you will receive a Return Authorization number along with return instructions.

For approved standard eligible returns or exchanges, Guadalupe Gifts may provide a prepaid return shipping label for customer convenience. If a prepaid return shipping label is provided, the cost of the label may be deducted from the customer’s refund, store credit, or exchange balance unless waived by Guadalupe Gifts in writing as a courtesy.

If a prepaid return shipping label is not provided, or if the customer prefers to use their own carrier, the customer must use an insured, trackable shipping method and follow the approved return instructions.

For high-value, delicate, custom, made-to-order, special-order, solid-gold, Certified Basilica Art, Catholic artwork, home décor, international, or final-sale items, Guadalupe Gifts does not provide automatic prepaid return labels. If any return or exchange exception is approved in writing, the customer remains responsible for secure packaging, tracking, insurance, and safe delivery back to Guadalupe Gifts.

Step 3 — Ship Your Return or Exchange

Package the item securely using the original packaging whenever possible.

Please include your invoice and clearly write your RA number on the outside of the package. The return address will be provided upon approval of your return or exchange request.

Customers are responsible for ensuring that return shipments are properly packaged, tracked, insured, and delivered to Guadalupe Gifts in accordance with the approved return instructions.

Step 4 — Inspection & Processing

Once received, all returned items are carefully inspected.

If the returned item meets all return requirements, the customer may choose one of the following resolutions, when applicable:

Refund to the original payment method: A 20% restocking fee will be deducted from the eligible merchandise value. If Guadalupe Gifts provided a prepaid return shipping label, the cost of the label may also be deducted from the refund.
Store credit: No restocking fee will be deducted. If Guadalupe Gifts provided a prepaid return shipping label, the cost of the label may be deducted from the store credit unless waived by Guadalupe Gifts as a courtesy in writing.
Exchange: If the exchange is approved and the item qualifies, the customer is responsible for any price difference, return shipping cost, new outbound shipping cost, return label cost, taxes, or fees required to complete the exchange.

Please allow up to 10 business days after delivery for inspection and processing.

Returns or exchanges showing signs of wear, use, damage, alteration, missing packaging, missing tags, missing certificates, missing components, tarnish caused by use or improper care, plating wear, exposure to moisture, perfume, lotions, chemicals, or improper care may be refused and returned to the sender.

Shipping Address Accuracy & Undeliverable Packages

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout, including any apartment, suite, unit number, company name, gate code, or delivery instructions required by the carrier.

Guadalupe Gifts is not responsible for packages that are delayed, returned, lost, or deemed undeliverable by the carrier due to an incorrect, incomplete, invalid, inaccessible, or unrecognized shipping address provided by the customer.

If a package is returned to Guadalupe Gifts because the carrier could not deliver it, including but not limited to an incorrect address, missing apartment or unit number, failed delivery attempts, refusal, unclaimed package, or inability to locate the address, the customer will be responsible for any original shipping costs, return shipping charges, carrier fees, insurance costs, address correction fees, and any additional cost to reship the order.

If a package is returned to Guadalupe Gifts as undeliverable, returned to sender, unclaimed, refused, or due to an incorrect, incomplete, invalid, inaccessible, or unrecognized address, Guadalupe Gifts will notify the customer using the email address provided at checkout.

The customer will have 14 calendar days from the date of our notification to confirm a complete and deliverable shipping address and pay any required reshipping charges, return shipping fees, carrier fees, address correction fees, insurance costs, or other related costs incurred by Guadalupe Gifts.

If the customer does not respond within 14 calendar days, does not provide a valid deliverable address, or does not pay the required reshipping charges within that time, the order may be treated as an abandoned or unauthorized return.

In that case, Guadalupe Gifts may issue store credit or, when applicable, a refund in accordance with our return policy. Original shipping costs may reduce any store credit or refund, return shipping charges, carrier fees, insurance costs, address correction fees, restocking fees, return label costs, and any other non-recoverable costs incurred by Guadalupe Gifts.

Returned, undeliverable, refused, or unclaimed packages do not cancel the order and do not automatically qualify for a refund.

Refused Deliveries, Failed Delivery Attempts & Return-to-Sender Packages

Refused deliveries, abandoned packages, failed delivery attempts, unclaimed packages, incorrect addresses, incomplete addresses, missing apartment or unit numbers, inaccessible delivery locations, or return-to-sender shipments are treated as unauthorized returns.

Any shipping charges, return shipping fees, insurance costs, customs charges, duties, brokerage fees, carrier penalties, address correction fees, return label costs, or related costs incurred by Guadalupe Gifts may be deducted from any applicable refund or store credit.

If a package is returned to Guadalupe Gifts and the customer wishes to have the order reshipped, the customer is responsible for the reshipping cost.

Guadalupe Gifts is not responsible for delivery issues caused by incorrect, incomplete, invalid, inaccessible, or unrecognized addresses provided by the customer at checkout.

Damaged, Defective, or Incorrect Items

All orders are carefully inspected before shipment.

If your order arrives damaged, defective, or incorrect, please get in touch with us within 5 calendar days of the confirmed delivery date.

Email info@guadalupegifts.com with:

Your order number.
Clear photos of the item.
Photos of the packaging.
A brief description of the issue.

Claims submitted without photo documentation or outside the 5-calendar-day reporting window may not be accepted.

If the claim is approved, Guadalupe Gifts will determine the appropriate resolution, which may include replacement, repair, store credit, refund, prepaid return label, exchange, or another appropriate remedy.

If a return or exchange is approved because Guadalupe Gifts sent an incorrect item or because the item arrived damaged or defective and the claim was submitted within the required reporting window, Guadalupe Gifts may provide a prepaid return shipping label or another appropriate resolution at its discretion.

Minor natural variations in handcrafted items, normal tarnish, oxidation, patina, plating wear caused by use or improper care, slight measurement differences, customer size and scale expectations, carrier delays, customs delays, or weather-related delays are not considered product defects.

Shipping, Delivery & Carrier Responsibility

Once a package is marked delivered by the carrier, Guadalupe Gifts is not responsible for theft, loss, or delivery issues occurring after delivery confirmation.

Customers are responsible for providing accurate shipping addresses at checkout.

Additional shipping fees may apply to returned packages due to incorrect addresses, refused delivery, failed delivery attempts, customs issues, or customer unavailability.

Guadalupe Gifts is not responsible for delays caused by carriers, weather events, customs processing, holidays, incorrect addresses, failed delivery attempts, or circumstances outside our control.

International Orders

All international orders are considered final sale.

Customers are responsible for any customs duties, VAT, import taxes, brokerage fees, or local delivery charges required by their country.

Guadalupe Gifts is not responsible for customs delays, customs holds, refused customs clearance, abandoned packages, unpaid customs charges, or international carrier delays.

If an international package is refused, abandoned, returned, or destroyed due to unpaid customs duties, taxes, fees, or customer refusal, the customer remains responsible for all shipping, return shipping, customs, brokerage, insurance, and carrier-related costs.

Guadalupe Gifts does not provide automatic prepaid return shipping labels for international orders.

Jewelry Care Notice

Jewelry is meant to be cherished and worn with joy. To preserve its beauty, keep perfumes, lotions, cosmetics, soaps, water, sweat, and chemicals away from your piece. Remove jewelry before sleeping, showering, swimming, exercising, cleaning, or applying perfume, lotion, cosmetics, or hair products.

Store jewelry separately in a dry place away from direct sunlight, moisture, bumps, and scratches. We recommend storing jewelry in its original box, pouch, anti-tarnish pouch, or another protective storage option when not in use.

Our jewelry is crafted from genuine precious metals and materials, including Sterling Silver 925, solid gold, gold-filled, vermeil, and gold-plated finishes, depending on the specific item purchased.

Natural tarnish, oxidation, patina, fading, plating wear, or discoloration may occur over time due to exposure to moisture, air, skin chemistry, perfumes, lotions, soaps, sweat, chemicals, friction, and environmental conditions.

These are natural or care-related characteristics of jewelry and are not considered manufacturing defects.

With proper care, your jewelry can remain a lasting reminder of faith and devotion.

Wholesale Accounts — Claims Policy

All wholesale sales are final.

Claims for damaged, missing, or incorrect items must be submitted within 14 calendar days of the date of confirmed delivery.

To submit a claim, email info@guadalupegifts.com with:

Order number and account name.
List of affected items, including SKUs and quantities.
Clear photos of the items and packaging.
Copy of the packing slip or invoice.

Claims submitted after the 14-day reporting period may not be accepted.

Guadalupe Gifts reserves the right to determine the appropriate resolution, including replacement, repair, partial credit, prepaid return label, or denial of the claim.

Courtesy Exceptions

Guadalupe Gifts may, at its sole discretion, offer a courtesy exception, partial accommodation, discount, prepaid return label, replacement, repair, exchange, store credit, refund, or another resolution in a specific case.

Any courtesy exception made in a specific case does not waive or modify this policy and does not create an obligation to provide the same exception in any future case.

Policy Visibility & Customer Acknowledgment

Return, exchange, store credit, restocking fee, refund, final sale, made-to-order, jewelry care, return shipping label, shipping, delivery, address accuracy, production, customs, carrier delay, and undeliverable package terms are disclosed on this policy page and may also appear on product pages, cart pages, checkout notices, invoices, order confirmations, promotional materials, product care sections, packaging inserts, or customer communications when applicable.

By placing an order, customers acknowledge that they have had the opportunity to review the applicable terms regarding returns, exchanges, store credit, restocking fees, refunds, final sale, jewelry care, return shipping labels, shipping, delivery, address accuracy, production, customs, carrier delays, and undeliverable packages before completing their purchase.

Applicable Law & Customer Rights

To the extent permitted by applicable law, this policy and all purchases made through Guadalupe Gifts shall be governed by the laws of the State of Florida.

Any disputes arising from purchases or transactions with Guadalupe Gifts shall be handled in Broward County, Florida, unless otherwise required by applicable law.

Nothing in this policy is intended to limit any non-waivable rights a customer may have under applicable consumer protection laws.

Questions Before Ordering?

If you have questions regarding dimensions, materials, finishes, jewelry care, processing times, production timelines, customs, shipping, delivery, return eligibility, exchange eligibility, address requirements, return shipping labels, or product details before placing your order, we are happy to assist.

📞 Phone: 888-324-8402
📧 Email: info@guadalupegifts.com
💬 WhatsApp Support Available
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