Return and Exchanges | Guadalupe Gifts

Guadalupe Gifts will gladly accept unworn merchandise with tags attached within 15 days of the ship confirmation date (email from us) for store credit for all qualifying orders. Returned items must have no visible signs of wear or use and must be returned in the original product packaging in perfect condition.

For certain items—such as gold jewelry, home decor products like statues, Catholic artwork, etc.—all sales are final, and returns are not accepted due to the delicate nature of these items and the costs associated with shipping and insurance.

If you have any questions before purchasing, please feel free to contact us to ensure the product meets your expectations. We are happy to provide additional photos or videos upon request.

Please note that Guadalupe Gifts may charge a restocking fee of up to 25% of the item's original purchase price for returned items.

RETURN PROCESS

  1. To initiate a return, please send an email to info@guadalupegifts.com with your order number, a list of the items you wish to return, and the reason for the return.

  2. Upon approval of your request, a pre-paid USPS return label will be provided for qualifying orders. You may also choose to use your preferred shipping method, however, Guadalupe Gifts is not responsible for lost return packages. We recommend insuring and tracking your package.

  3. Please address all returns to:

    GUADALUPE GIFTS RETURNS

    4005 Sapphire Lane

    Weston, FL 33331

  4. Include the original invoice and any gift with purchase in your return package.

REFUNDS & EXCHANGES

You will receive an email notification from Guadalupe Gifts when your return is received and processed. Please allow 20 business days for your return to be processed. For exchanges, please indicate the desired item in your return request email.

PLEASE NOTE

  • Guadalupe Gifts reserves the right to refuse any return that does not meet the above criteria.
  • Sale items are final sale and cannot be exchanged.
  • International orders are final sale.

Thank you for shopping at Guadalupe Gifts!