Frequently Asked Questions

Find answers to the most common questions about ordering, shipping, payments, and returns at Guadalupe Gifts. Can't find what you're looking for? Contact us directly — we're here to help in English and Spanish.

Ordering & Customer Service

What's the best way to reach someone at Guadalupe Gifts?

You can reach us by email at info@guadalupegifts.com or by phone at 888-324-8402. We're available Monday through Friday, 9:00 AM – 5:00 PM EST. Se habla Español — si desea hacer su pedido en español, pida que uno de nuestros agentes que habla español lo atienda.

Where can I find a store that carries Guadalupe Gifts?

Our products are carried by Catholic gift shops, shrine bookstores, and parish stores across the United States. Visit our store locator page for a list of locations, or contact us for the most current information about retailers in your area.

Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover. All transactions are processed securely through our encrypted checkout.

Shipping

How do you ship orders?

Most orders ship via USPS from our warehouse in Miami, Florida. We offer Standard, Priority, 2-Day, and Next-Day shipping options. Our Certified Basilica Art collection ships via DHL Express with white-glove handling directly from Mexico City. For full details, visit our Shipping Policy page.

How much does shipping cost?

Shipping rates are calculated at checkout based on weight, package size, delivery location, and the shipping method you choose.

Can I ship to a different address?

Yes. You can enter a separate shipping address at checkout if you'd like to send a gift directly to a friend or family member.

Will I receive a shipping confirmation?

Yes. You'll receive an email confirmation with tracking information as soon as your order ships.

Taxes

Do you charge sales tax?

Sales tax is collected on orders shipped to Florida addresses at the applicable rate. Orders shipped outside of Florida are not subject to Florida sales tax.

Returns & Exchanges

What is your return policy?

We accept returns of unworn merchandise with tags attached within 15 days of the shipping confirmation date for store credit. Gold jewelry, home decor, Catholic artwork, sale items, and international orders are final sale. For complete details and to initiate a return, visit our Returns & Exchanges page.

Still Have Questions?

📞 Call: 888-324-8402
📧 Email: info@guadalupegifts.com
💬 WhatsApp available — Se habla Español

Business hours: Monday–Friday, 9:00 AM – 5:00 PM EST